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Confia Help Center

  • How long it takes to deliver the Order?
    It takes 4-7 days to ship an order. Once shipped, a product should bedelivered to you within 5 days. However, there might be some delay in delivery due to below mentioned reasons: If the area where you live is very interior in the region. Natural calamities like heavy rain, earthquake etc. Political disturbance, National and Regional holidays etc.
  • How can I track my order?
    Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number. Or maybe you can simply go to the “Track now” option available on our website.
  • Can I accept the package after checking the contents inside it?
    Sorry, as per company policy, a package can’t be opened before delivery is accepted. But you can accept the package & get in touch with us later in case you have any concerns.
  • I missed the delivery of my order today so what can I do now?
    We have you covered! We will call you and confirm your availability and reschedule the delivery for you.
  • I am unable to see my order details in my account What should i do?
    This usually happens when you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However, you can still track your order status by following the below mentioned step: Click on SIGN IN ACCOUNT on the top right corner of the website. Select Track Order Enter your details
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
  • What is the warranty for the replacement I got? Will it be the same as the initial product?
    Yes, the warranty for your replacement will be the same as your initial product.
  • The warranty card is not sealed on the product I bought. How do I claim warranty?
    Most service centres accept a proof of purchase( i.e. original invoice ) as proof to provide warranty service. If you face any trouble please contact us for help at
  • Is warranty applicable to products I buy on ?
    All products bought on confiaecommerce come with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer's website for information about a service centre close to you.
  • Why is the warranty card on my product not sealed?
    We will have to open the box to seal a warranty card and most consumers don't accept items if the box has been opened. Hence as a policy we don't seal on warranty cards. All manufacturers accept the purchase invoice as proof to provide warranty. Please keep it safe.
  • My payment process was interrupted. What should I do?
    No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team
  • How do I pay using a credit or debit card?
    It’s easy & simple to pay using your Credit or Debit card! 1. Keep your card number, expiry date, three-digit CVV number ready (found on the backside of your card) 2. For extra security, you’ll need to use your card’s online password (Verified by Visa, MasterCard SecureCode etc.) Enter the details when you are prompted to & your order will be successfully placed.
  • Can I use Credit/Debit card or Netbanking to pay on confiacontrolsystem through my mobile?
    Certainly! You can use your Debit/Credit card or Netbanking to shop on our mobile website.
  • How can I pay for an order?
    You can choose to pay for an order with any of the below methods: Cash on Delivery Net Banking Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries NEFT/RTGS Cheque/DD
  • Can I return the order if the size of the product doesn’t fit me ?
    In order to justify supply chain cost, we don’t encourage returns for those products worth less than 1000.
  • ow long does it take to cancel an Order ?
    It takes 24hrs to cancel the order once the request is received on call. Request received through mails will be fulfilled within 48hrs. orders will be cancelled immediately if done via my accounts section
  • Can I return the product delivered to me?
    Of course, a product can be returned but only under the following circumstances: Product is physically damaged/defective Varies from the description on the website Wrong item delivered
  • How can I cancel my order?
    You can cancel an order using any of the below mentioned methods: By contacting us on our helpline number - +91 8807488893 (9 AM - 6 PM). By writing to us at
  • Can I return the order if I received a different color of the product ?
    If you receive the product in a different color, however, specifications are same then return will not be done.
  • How do i know if my order is eligible for return?
    Mentioned below are the criteria for Return Customer should intimate us within 7 days of receiving the order For damaged product customer should intimate us within 48 hours of delivery Product should be unused. Not even once Brand packing should remain intact Invoice should be available All the tags/labels should be available Exempted/non-returnable items – electronic items such as Printers, cartages, tablets, testing/lab instruments, custom made products also those product which are mentioned as non-returnable in that product’s catalogue are not accepted for returns.
  • What should I do if I find the package open or tampered on delivery?
    Sorry about that. Please get in touch with our customer care team at or call us on our helpline number +91 8807488893 between 9 AM and 6 PM
  • When can i can cancel my Order ?
    Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.
  • Can cancel any order?
    Yes, reserves the right to cancel any order under the following circumstances: Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc. In case of wrong product price or specification mentioned on Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered. If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order. Suspected fraudulent information.
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